1. Product Disclaimer: Natural Variations & Measurements
Due to the unique nature of our products (including natural stones, crystals, beads, and handcrafted elements), please be aware that slight variations in color, texture, pattern, and size are totally normal and expected. Product images on our website are for illustrative purposes only, and actual products may vary slightly due to lighting or screen display settings. All measurements and bead sizes provided are approximate. Such natural variations and minor measurement discrepancies are not considered manufacturing defects and will not be eligible for refunds or exchanges.
2. Shipping, Courier Liability & Risk of Loss
We take pride in our quality control. All items are strictly inspected and photographic evidence of your exact order and parcel is taken prior to dispatch. Once your package is handed over to the third-party courier service, the risk of loss, theft, or damage passes entirely to you (the Buyer). We shall not be held liable or responsible for any delays, damages, mishandling, or lost parcels caused by the courier company during transit. We are under absolutely no obligation to provide compensation, refunds, or replacements for any issues arising from the courier's negligence. Any claims for damaged or lost transit items must be directed by the Buyer to the respective courier company.